> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trailercast.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Plans

> Plans, trial, upgrades, and cancellation.

## Plans

| Plan           | Monthly       | Annual        | Demos/mo  | Team seats   |
| -------------- | ------------- | ------------- | --------- | ------------ |
| **Starter**    | \$100/mo      | 2 months free | 10        | 1            |
| **Pro**        | \$70/user/mo  | 2 months free | 30        | Min. 3 users |
| **Enterprise** | Talk to sales | Custom        | Unlimited | Unlimited    |

<Tip>
  All plans include every product feature, no gating of voice cloning, integrations, Buyer Spaces, etc, by tier. The differences are demo volume and seat count.
</Tip>

## Free trial

* **7 days**, full feature access
* **No credit card required**
* 5-demo cap during the trial (not visible to you in the UI; just the limit)
* At the end, you'll be prompted to pick a plan; nothing auto-bills

## Upgrading

<Steps>
  <Step title="Settings → Billing → Upgrade">
    Click the plan you want.
  </Step>

  <Step title="Stripe Checkout opens">
    Enter card details. Standard Stripe-hosted checkout. TrailerCast never sees your card.
  </Step>

  <Step title="You're returned to TrailerCast">
    Tier is upgraded immediately. A toast confirms.
  </Step>
</Steps>

## Annual billing toggle

Switch between monthly and annual on the Billing page any time. Annual gets you 2 months free (effectively \~17% off).

The toggle takes effect at your next renewal, if you switch from monthly to annual mid-month, you finish out the current monthly period at the monthly rate, then the annual rate kicks in.

## Managing your subscription

**Settings → Billing → Manage subscription** opens the **Stripe Customer Portal** where you can:

* Cancel
* Change plan
* Update card
* Download past invoices
* Update billing email

## Cancellation

Cancellations take effect **at the end of the current billing period**, no refunds for partial periods.

After cancellation:

* Your account stays **active and read-only for 30 days** so you can export data
* After 30 days, the account is auto-deleted (per our [data retention policy](/privacy-and-security#data-deletion))

To pause instead of cancel: contact support, we can hold your account for up to 90 days at no charge in special circumstances.

## What happens if I exceed my demo limit?

| Plan       | Behavior on overage                                                           |
| ---------- | ----------------------------------------------------------------------------- |
| Starter    | New uploads blocked until next billing period; pay-per-demo overage available |
| Pro        | First 5 overage demos free; subsequent demos billed at \$20 each              |
| Enterprise | Unlimited                                                                     |

Existing demos always remain accessible; only new uploads are gated.

## Adding seats mid-cycle

If you invite a teammate that puts you over your seat limit:

* **Starter (1 seat)**: invite is blocked until you upgrade to Pro
* **Pro (per-user pricing, 3-user minimum)**: each new teammate adds \$70/mo (or annual equivalent), pro-rated for the remainder of the billing period; you can add or remove seats any time from Settings → Billing
* **Enterprise**: no seat limit

Pro-rated seats are charged immediately and credited on the next renewal.

## Refunds

We don't offer refunds for partial billing periods, but in good-faith circumstances (accidental upgrade, immediate dissatisfaction within 24 hours) we'll process a refund on request to [support@trailercast.io](mailto:support@trailercast.io).

## Tax + billing geography

* **United States**: state sales tax applied per Stripe Tax automation
* **Canada**: GST/HST applied
* **EU + UK**: VAT applied (provide your VAT number for B2B reverse charge)
* **Rest of world**: contact us, we may be able to support manual invoicing

## Currency

All pricing in USD. Stripe handles currency conversion at the rate of the day for non-USD cards.

## Procurement / vendor onboarding

Enterprise customers: we can complete vendor onboarding forms, sign DPAs and BAAs (excluding HIPAA today, see [Compliance posture](/privacy-and-security#compliance-posture)), and provide W-9 / international tax forms on request.

Email [procurement@trailercast.io](mailto:procurement@trailercast.io).