Documentation Index
Fetch the complete documentation index at: https://docs.trailercast.io/llms.txt
Use this file to discover all available pages before exploring further.
Channels
Ask Winter
The fastest way to get product help. Floating pill bottom-right of every page. Handles most “how do I…” questions instantly.
hello@trailercast.io. Typical response within 4 business hours.
Status page
status.trailercast.io. Current uptime + any active incidents.
Security disclosure
security@trailercast.io. 24-hour response to good-faith vulnerability reports.
What to include in support emails
To help us help you faster:- What you were trying to do, one sentence
- What happened instead, one sentence
- Screenshot or screen recording, visual issues are 10x faster to diagnose with one
- Demo ID, call ID, or share link, if the issue is about a specific resource
- Browser + OS. Chrome 138 on macOS Sonoma, etc.
- Time it happened, even rough (“this morning around 10am ET”) helps us search logs
Response times by tier
| Tier | First response SLA |
|---|---|
| Starter | 4 business hours |
| Pro | 2 business hours |
| Enterprise | 1 hour, 24/7 |
Bug reports
When you report a bug:- We’ll acknowledge within the SLA above
- For confirmed bugs, we’ll create a tracking ticket and share the issue # with you
- Critical bugs (data loss, broken billing, security) get same-day fixes
- Non-critical bugs ship in the next weekly release
Feature requests
hello@trailercast.io, every email is read by a human and tagged for the roadmap. We won’t always build what you ask for, but we’ll always tell you why if we don’t.Enterprise + procurement
procurement@trailercast.io for:- DPAs and BAAs (excluding HIPAA today, see Compliance posture)
- Vendor onboarding forms
- Custom contracts
- Multi-year prepay arrangements
- Volume discounts