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Documentation Index

Fetch the complete documentation index at: https://docs.trailercast.io/llms.txt

Use this file to discover all available pages before exploring further.

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Threads on each demo

When a prospect submits a question or comment from your share page, it lands as a thread on that demo’s right-rail Engagement tab. Each thread groups all messages from one prospect (by email).

Click to expand

See the full conversation history with timestamps.

Awaiting reply badge

Threads where the prospect’s last message hasn’t been answered.

Message kind

Each thread shows whether the last message was a Question, Follow-up request, or Comment.

Reply inline

No need to leave the page; type and send directly from the thread.

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Replying to a prospect

In an expanded thread:
1

Type your reply

Plain text textarea. Markdown not supported (intentional, keeps the prospect-facing email clean).
2

Optional: Preview as prospect

Opens the share page exactly the way they see it, useful to make sure your trailer still looks right before you respond.
3

Click Send reply

The prospect gets an email with your message + a signed link back to the share page.
4

Their reply lands back here

All in one thread, all in chronological order. No separate inbox to check.
The signed link in the email expires after 30 days. If a prospect tries to resume an old conversation past that, they’ll see a polite “this link expired” page with a fresh CTA back to your share link.

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Generate Follow-Up Message

The Generate Follow-Up Message button (above the chapter list on the trailer review page) opens a modal that drafts a follow-up email for you using:
  • The trailer’s content
  • The prospect’s engagement data (what they rewatched, what they skipped)
  • Your AI Personalization form context
1

Click Generate Follow-Up Message

Above the “In this trailer” chapter list.
2

Pick a tone

Professional · Friendly · Concise · Detailed.
3

Optional: add context

“Don’t mention pricing yet” or “lead with the integrations question they had”. Claude reads it as guidance.
4

Review the draft

Edit inline. The AI is good but not perfect.
5

Copy and paste into your email tool

TrailerCast doesn’t send the email for you (intentional, keeps you in control).

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Cross-demo conversations inbox

The Conversations phase in the left nav shows every active prospect thread across every demo you’ve sent. Useful when you want to see “what’s open with anyone” without clicking into each demo separately.

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Filters

Each filter narrows independently (AND logic):
  • By demo, pick a specific trailer
  • By prospect, pick a specific contact
  • By date range, last 7 days, last 30 days, custom

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Sort + organize

  • Newest first by default
  • Pin a thread to keep it visible
  • Mark resolved when a deal moves forward (or stalls)

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Email reply bridging

When a prospect replies to TrailerCast’s notification email (instead of clicking back into the share page), their reply lands back in the same thread on TrailerCast.
This means prospects can engage entirely via email if they prefer, they never have to click into your share page after the first visit. You see their replies in the same thread either way.
How it works:
  • Outbound emails set a reply-to address scoped to that thread
  • Inbound mail to that address gets parsed and routed to the right thread
  • No mail-server setup needed on your end, handled entirely by us

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Best practices for prospect engagement

  • Reply within 4 business hours to “Awaiting reply” threads. Speed of response correlates strongly with deal progression.
  • Use Generate Follow-Up Message before re-engaging a cold thread. The AI uses fresh engagement data, what they DID watch, to angle the message.
  • For multi-stakeholder deals, use a Buyer Space instead. Conversations tab is for single-prospect threads; Spaces handle teams. See Buyer Spaces.
  • Send Slack notifications to a #wins channel. When a prospect re-engages a stalled thread, that’s a buy signal. Hook up the Slack integration to your wins channel and your team will see it in real time.