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Documentation Index

Fetch the complete documentation index at: https://docs.trailercast.io/llms.txt

Use this file to discover all available pages before exploring further.

Most common cause: the audio file is corrupt or near-silent. Re-export from your source tool with a clear audio track. If the issue persists, contact support with the demo ID.
Source recording wasn’t preserved (legacy demos) or the R2 upload is still in progress (very recent demos). Wait 1–2 minutes after the demo finishes and try again.Older demos (pre-Phase 2D) didn’t preserve the source, for those, this button is permanently unavailable.
Browser cache issue 95% of the time. Hard refresh (Ctrl+Shift+R / Cmd+Shift+R). If still desynced, contact support with a screenshot.
Check Calls → Upcoming, was the bot scheduled at all?
  • No bot scheduled: the meeting title likely didn’t match your filter rules. Edit the rules in Settings → Integrations or schedule the bot manually.
  • Bot scheduled but didn’t join: most common cause is the meeting URL changed after the bot was scheduled. Always re-paste the URL if your meeting tool generated a new one.
Updates take effect on the next AI call. If you saved changes and re-ran a feature within a few seconds, the cache might still be busting. Try again 30 seconds later.To verify: open Ask Winter and ask “what’s my company description?”, if it returns your latest text, the form is active.
Known edge case if the bot has already joined the meeting (Recall.ai locks cancellation once a meeting is in progress).Workarounds:
  • Ask the bot to leave from within the meeting itself (right-click → kick participant)
  • Wait for the meeting to end and delete the resulting recording
  • As Global Admin: mark the recording private so it’s not visible to your team
Means the AI didn’t find any high-confidence highlights. Common causes:
  • Recording was very short (under 5 minutes)
  • Mostly slides without verbal narration
  • Audio quality was poor (heavy compression, muted, lots of background noise)
  • Mostly small-talk with no actual product demonstration
Workaround: Use Build Your Own Trailer to manually pick clips.
Most common cause: cookies blocked or third-party cookies disabled in your browser settings. Add trailercast.cloud to your cookie allowlist.If you use 1Password or LastPass, they sometimes auto-fill stale credentials, disable autofill on the TrailerCast domain.
Two common causes:
  • Seat limit hit: you’re at your tier’s seat cap. Upgrade in Billing or remove an existing teammate.
  • Domain mismatch: in some compliance modes we restrict invites to your verified email domain. Contact support to relax this.
Most common cause: required fields missing. Each section has required fields (e.g. Discovery requires at least one pain point). Look for red error highlights in the editor.Less common: the slug you chose is already taken across all of TrailerCast. Pick a more specific slug.
Common causes:
  • Card declined (most common, try a different card)
  • Browser blocking the Stripe domain (check ad blocker)
  • Payment requires 3D Secure verification you didn’t complete (re-do checkout, watch for the verification popup)
Persistent failures: email billing@trailercast.io with the timestamp; we can manually invoice.
Two common causes:
  • Sample too short: aim for 20–30 seconds, not 5–10
  • Background noise in sample: re-record in a quiet room, no echo
If still robotic with a clean 30-second sample, use a pre-recorded voice from the Voice catalogue instead.
Most common cause: you’re filtering by date or owner. Reset filters and try again.If genuinely missing: contact support with the date range and the prospect names you’re looking for; we can locate them in the database directly.

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Still stuck?

hello@trailercast.io, typical response within 4 business hours. When emailing, include:
  • A short description of what you were trying to do
  • A screenshot or screen recording (if visual)
  • The demo ID or URL if related to a specific recording
  • Your browser + OS
Speeds up our response considerably.